Your customers do want to hear from you. Many of them even love you and want to know about your specials and promotions. Whenever a customer receives an automated phone call reminding them of their service appointment, part ready or a Happy Birthday wish, it always offers them the option to leave their email address at the end of the message. By doing so, an email notification is generated to you along with their Customer ID # and the voice recording.

Open the attached .wav file (you must have speakers or an audio card to hear the message) and write down the email address your customer provided. Then enter that email address into the customer record located in your data management system. It is strongly recommended you designate one or two people at the dealership to manage this task.
The next day that customer will receive the Welcome Message with a valuable coupon that they can redeem immediately (click on Welcome Message attachment) instructing them to add you to their ‘safe sender list’.

Now any subsequent promotion or special offers you wish to send them they will receive right to their Inbox!