Get your Customers talking – Increase your Dealership Reviews!
Now more than ever before, your customers continue to rate/review your dealership on various consumer review sites such as Yahoo Local, Insider Pages, DealerRater, Edmunds.com, Yelp, and Google+. These types of review sites are getting a lot of attention right now, and are expected to get even more in the future. Depending on the customer reviews on any of these sites, the exposure can affect your dealerships traffic, conversation rates and ultimately your business as a whole.
To help your business and your customers get the word out through these review sites, CIMA Systems has implemented an update to prompt your customers to leave reviews and/or comments on some of the top sites after completing a Sales or Service survey with favorable results for your business.
CIMA Systems currently sends out your Sales and/or Service Survey once the customer has purchased a vehicle or serviced their vehicle. Selective survey questions are rated on a scale of 1-5 (with 5 being the best). With this updated feature, when the average score of the customers survey totals an 80% score or better, CIMA will then ask them to please rate you on one of these sites: Yahoo Local, Insider Pages, DealerRater, Edmunds.com, Yelp, and Google+. Should you receive an overall survey score of less than 80%, the system thanks the customer for their survey as before this update.
By asking your customers that have already provided positive feedback for your business to rate you on various community based feedback sites, you can expand your customer base and reputation within the online community. This will help to spotlight your dealership and make a positive association to current and prospective customers.
Your surveys have already been automatically updated with this new release. Should you have any questions, please contact your CIMA Account Executive.