CIMA Systems introduces Hosted LiveChat

CIMA Systems, a Customer Interactive Management Application (CIMA) that serves as an automated business development center (BDC) for dealerships, introduced CIMA Hosted LiveChat, an innovative new take on the LiveChat feature. Unlike other LiveChat solutions that are placed on a dealer Web site and hosted by dealership personnel, the CIMA Hosted LiveChat proactively engages the customers/prospects visiting a dealer’s Web site and email marketing campaigns.
 
“By embedding CIMA Hosted LiveChat into emails in addition to placing links on the dealership’s Web site, dealers will experience greater LiveChat opportunities resulting in connecting with the prospect/customer sooner and more often” says Gary Nixon, President & CEO of CIMA Systems. “CIMA’s Hosted LiveChat actively engages the recipient in one-on-one interaction pro-actively 18 hours per day, seven days a week,”

The system takes the load off of dealership personnel and is designed to promptly deliver Hot Sales Leads to your dealership so you can put your best sales people on them. Statistics show that 99 percent of people use LiveChat for immediate answers so 99 percent of the time you must follow-up immediately.

“Our customers really enjoy the live interaction with the dealership. CIMA LiveChat has greatly assisted us in consistently driving more sales and service appointments to our dealership,” states Leonard Harrington, Dealer Principal of Turlock Auto Plaza.

Each of CIMA’s highly qualified agents is trained to handle inquiries about your inventory, vehicle price and service requests and turn them into ups and service appointments. In this way, CIMA Hosted LiveChat delivers a more pro-active LiveChat option without the need for dealership personnel. Each CIMA agent has access to a custom Dealer Knowledge Center which is developed for each dealership allowing agents to access the dealership’s products and pertinent information. The system also provides detailed lead information and transcripts immediately following a LiveChat, as well as weekly reporting and analytics to provide dealers with the insight that drives performance.